Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information generated as you use our services.

Information you provide:

• Name, email address, and password when you create an account
• Profile details and preferences you add to your account
• Booking details and messages submitted through our platform
• Payment reference numbers and transaction identifiers
• Messages you send to our support team

Information collected automatically:

• Log data such as IP address, browser type, pages visited, and timestamps
• Session identifiers for authentication purposes
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Data

We use the information we collect to:

• Create and manage your account and authenticate your identity
• Process bookings, donations, and registration payments
• Send transactional emails (booking confirmations, payment receipts, invoice notices)
• Respond to your inquiries and provide customer support
• Monitor and improve platform security and performance
• Comply with legal obligations and enforce our Terms of Service

3. Data Sharing

We do not share your personal information with third parties except in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating the platform (e.g., email delivery) under strict confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.
• With Your Consent: For any other purpose with your explicit consent.

4. Payments & Security

Our platform uses cryptocurrency-based payments. We collect payment reference numbers and invoice identifiers but do not store private wallet keys or full transaction credentials on our servers.

We implement industry-standard security measures including:

• CSRF token protection on all forms
• Password hashing using PHP's password_hash()
• Session-based authentication with secure server-side validation
• Input sanitisation and output encoding to prevent injection attacks

Despite these measures, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect any unauthorised account activity.

5. Cookies

We use cookies and similar technologies to keep you logged in, store your preferences, and analyse site traffic.

• Session cookies — Required for authentication; deleted when you close your browser.
• Preference cookies — Remember your settings across visits.
• Analytics cookies — Help us understand how visitors use our site (aggregate data only).

You can disable cookies in your browser settings, but some features of the platform may not function correctly without them.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your identifiable data within 30 days, except where retention is required by law (e.g., financial records).

Log data is typically retained for 90 days for security and debugging purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your data in certain circumstances.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us. We will respond within 30 days.

8. Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly. If you believe a minor has submitted information to us, please contact us immediately.

9. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email. Your continued use of our platform after any changes constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: